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Request Closed Captioning for Videos

All media hosted on a WVU webpage or social media account, or shown publicly, must include appropriate closed captioning. 

When creating media, it is important to give yourself enough time to ensure that the final video will be accessible for viewers with Disabilities. All media hosted on a WVU webpage or social media account must include appropriate closed captioning. This includes events that are recorded live and posted at a later date. Professional captions should be posted within one month of upload (and sooner if a viewer specifically requests it). 

All pre-recorded media shown at public events on WVU's campuses must also be shown with closed captioning and cannot be limited to "on demand" or "by request." This remains true, even if guests are required to register for the event in advance.


In addition to accommodating students, OAS accepts custom closed captioning requests throughout the year from members of the WVU community. These requests are not directly associated with a student’s accommodations. While we cannot guarantee specific turnaround dates, videos will be prioritized by their pending show dates and in most cases will arrive ahead of schedule. Currently, there is no fee for these custom closed captioning requests.

OAS is also happy to provide guidance for individuals who wish to caption their own media. Automated and machine-generated captioning do not meet the standard required for effective public accommodation.

If you have questions regarding closed captioning, please contact Kelly Barnard

When inquiring, please include the following information:

  1. Course or event information, as applicable (e.g., number, section, instructor name and contact info, event info, etc.)
  2. Media URL(s)
  3. Video name(s)
  4. Show date(s) (this will be used to prioritize requests)

 Place a Custom Request

Testimonials From Our Customers

Don't just take our word for it.

I have used captioners to assist with narrative medicine research projects with cancer patients and HIV patients. My team’s attempts to caption patient interviews were arduous and riddled with errors until we found important allies in the Office of Accessibility Services. Their collaboration was essential. They were able to create quick, accurate captions that were eventually shaped into more than 70 patient life stories. The workers took enormous care with this project, and the patients and their families have been grateful for the stories they’ve received.

Silhouette of a woman