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Complaint Process

OAS is dedicated to enhancing the educational opportunities for students with disabilities at West Virginia University. Students who feel that they are not being accommodated appropriately, are encouraged to engage in our formal complaint process. Though students retain the right to file a formal complaint at any time, we often find that issues can be resolved quickly and directly with our involvement.

Stage 1: Meet with the Director

If you and/or your Accessibility Specialist have been unsuccessful in addressing an accommodation issue, please contact the Director of Accessibility Services so that we can assist in advocating on your behalf.

 Contact the Director

Stage 2: File a Complaint

If OAS is unable to resolve your issue, the next stage would be to file a formal complaint with the Division of Diversity, Equity and Inclusion. 

 File a Complaint

Important Note

This process is only for addressing issues related to disability accommodation. 

If you are a Victim/Survivor of discrimination, harassment, or retaliation, as defined and prohibited by WVU Board of Governors Rule 1.6, you are encouraged to fill out a complaint with the Division of Diversity, Equity and InclusionIf you are a Victim/Survivor of sexual assault, sexual violence or misconduct, domestic violence or misconduct, dating violence, stalking, and do not feel safe, please also call 911 immediately or contact the University Police Department at (304) 293-3136. There are additional resources listed on the Diversity, Equity and Inclusion complaint form.

If you have a general (non-accommodation-related) concern about an assignment grade or course grade, please contact your faculty member or the leadership within that unit to discuss a grade appeal.